Talea Burrows

Verify member identities using biometric and government-issued identification in compliance with TSA security standards. Provide professional service in a fast-paced, high-security environment and resolve member concerns while maintaining safety and compliance.

Managed financial responsibilities including budgeting, bill payments, and expense tracking. Coordinated schedules, appointments, and documentation with strong attention to detail.

Delivered high-level guest service in a fast-paced hospitality environment. Managed waitlists and balanced guest flow during peak hours, and handled phone inquiries and reservations with accuracy.

Managed high-volume inbound and outbound calls with professionalism and discretion. Routed calls accurately and efficiently across multiple departments while maintaining confidentiality.

Managed guest check-in/check-out processes with accuracy and attention to detail. Handled payments and billing inquiries, maintained accurate records, and resolved customer concerns efficiently.

Supervised daily housekeeping operations, ensuring guest rooms and public areas met cleanliness and quality standards. Inspected completed rooms for accuracy, safety, and compliance, and trained staff to improve efficiency.

Completed coursework toward a nursing degree.