Shantelle Smith

• Analyze current processes and needs - interact with business analysts and business teams to learn requirements and translate these into technical designs
• Perform day-to-day maintenance and administration of Salesforce, including maintaining custom objects, automation, user profiles, and other key functionality, as needed
• Managed Data Loads to improve Salesforce data quality by loading or exp

• Responsible for the optimizing Salesforce including but not limited to workflows, report formulas, approval processes, custom fields, page layouts, dashboards, and email alerts.
• Interfaced cross functionally with various business unit leaders and stakeholders to gather detailed requirements to create and configure functionality within the organization
• Utilized Data Loader to perform data cle

• Served as the primary Salesforce Administrator for the MIT Professional Education environment
• Develop, test, and implement small feature enhancements in Education Data Architecture which includes Sales Cloud, Experience Cloud, and Pardot
• Handle all administrative functions including user account maintenance, reports & dashboards, flows, custom objects and fields, data imports