At Cassava Smartech, I supported customers using digital financial services across Mobile Money, Digital Banking, Payment Services, Social Payments, and International Remittances. I handled phone and live chat inquiries, resolved approximately 80% on first contact without escalation, and kept customers, agents, and merchants informed through resolution.
At Lumen Terra, I coordinated account activations for hospitals and institutions, completing approximately 30 account openings with full documentation follow-through. I followed up on pending forms and achieved approximately 95% completion of account activation documentation.
