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@akilicook
Detail-oriented administrative professional skilled in calendar management.
I am a detail-oriented administrative professional with years of experience in calendar management, scheduling, client coordination, and customer support. I have managed executive calendars across multiple time zones, coordinated client appointments to reduce conflicts, handled email correspondence and appointment reminders, and provided phone, email, and chat support.
I bring strong time management, written and verbal communication, problem solving, and conflict resolution skills, and I am proficient with Microsoft Office, Google Workspace, and scheduling software. Currently pursuing Medical Administration studies, I reliably work independently and as a virtual assistant to keep operations running smoothly.
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Work history, roles, and key accomplishments
TEKsystems
Oct 2021 - May 2025 (3 years 7 months)
Managed executive calendars and scheduled meetings across multiple time zones, reducing scheduling conflicts and improving meeting punctuality. Handled email correspondence, appointment reminders, and provided phone/email/chat customer support for clients monthly.
ESSEducation
Nov 2018 - Jul 2024 (5 years 8 months)
Assisted customers with rescheduling, cancellations, and conflict resolution in a timely manner and documented client interactions to maintain CRM accuracy. Scheduled appointments weekly and supported client relations to improve service responsiveness.
Degrees, certifications, and relevant coursework
Medical Administration
Pursuing coursework in medical administration with practical training in office procedures and healthcare scheduling; currently in second year.
Collegiate Diploma, General/College Preparatory
2013 - 2017
Grade: Honors (National Honor Society)
Completed a collegiate diploma with honors and was a member of the National Honor Society in 2017.
Software and tools used professionally
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