Open to opportunities

akili cook

@akilicook

Message

Detail-oriented administrative professional skilled in calendar management.

United States

Message

What I'm looking for

I seek a role where I can manage scheduling and client coordination, work remotely or virtually, contribute to efficient operations, and grow my administrative and medical administration skills.

I am a detail-oriented administrative professional with years of experience in calendar management, scheduling, client coordination, and customer support. I have managed executive calendars across multiple time zones, coordinated client appointments to reduce conflicts, handled email correspondence and appointment reminders, and provided phone, email, and chat support.

I bring strong time management, written and verbal communication, problem solving, and conflict resolution skills, and I am proficient with Microsoft Office, Google Workspace, and scheduling software. Currently pursuing Medical Administration studies, I reliably work independently and as a virtual assistant to keep operations running smoothly.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

TEKsystems

Oct 2021 - May 2025 (3 years 7 months)

Managed executive calendars and scheduled meetings across multiple time zones, reducing scheduling conflicts and improving meeting punctuality. Handled email correspondence, appointment reminders, and provided phone/email/chat customer support for clients monthly.

Calendar Management Scheduling Customer Service Microsoft Office Google Workspace CRM Time Management

Customer Service Specialist

ESSEducation

Nov 2018 - Jul 2024 (5 years 8 months)

Assisted customers with rescheduling, cancellations, and conflict resolution in a timely manner and documented client interactions to maintain CRM accuracy. Scheduled appointments weekly and supported client relations to improve service responsiveness.