Takiyah-Rose Affia Boyd-Reid

I’m a friendly, reliable, customer-focused professional with experience in fast-paced hospitality and retail environments. I handle customer enquiries, resolve complaints, and process payments while delivering consistently positive customer experiences.

At Crave Pizza, I took customer orders via phone, online platforms, and in person, and I processed cash and card payments accurately. I maintained cleanliness and completed closing duties, trained and mentored new workers, and handled issues professionally to implement successful resolutions. I also supported team filing, data entry, and recordkeeping.

As a Brand Ambassador / Bartender with Urban Bar Group Ltd, I promoted drink brands across multiple venues and engaged with customers to increase sales. I processed payments efficiently, worked confidently in busy environments, and helped clients feel welcome by answering questions warmly and professionally. I’m motivated to apply my customer service strengths and food safety knowledge in roles where teamwork and great service matter.