Taiwo Lawrence
@taiwolawrence
Reliable and dedicated customer service professional delivering empathetic and efficient remote customer support services.
NigeriaWhat I'm looking for
Customer success professional dedicated to turning technical challenges into seamless user experiences. With a focus on empathetic problem-solving and efficient communication, I strive to ensure every user feels supported and heard
Experience
Work history, roles, and key accomplishments
AI Product Manager
Verge
Nov 2025 - Present (4 months)
Lead development of AI-powered financial products by defining product vision and roadmap, translating business requirements into AI use cases, and coordinating data, engineering, and compliance to measure customer impact.
Relationship Officer
Access Bank Plc
Dec 2023 - Nov 2025 (1 year 11 months)
Acquired new business and met deposit targets by marketing bank products, cross-selling services, and preparing documentation to increase office profitability and build client relationships.
Customer Care Officer
Access Bank Plc
Jan 2023 - Dec 2023 (11 months)
Handled customer requests and complaints to improve satisfaction and retention while strengthening relationships to drive financial growth and product uptake.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Completed studies at Obafemi Awolowo University, graduating in 2021.
Federal Government College Ogbomoso
Senior Secondary Certificate, Secondary Education
Completed secondary education at Federal Government College Ogbomoso, finishing in 2012.
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Interested in hiring Taiwo?
You can contact Taiwo and 90k+ other talented remote workers on Himalayas.
Message TaiwoFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
