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Bernice BathnnaBB
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Bernice Bathnna

@bernicebathnna

Product Manager at I-Tech Platform Limited who coordinated product releases and used user feedback and metrics to inform decisions.

Nigeria
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At I-Tech Platform Limited, I coordinated design, engineering, and marketing teams to keep feature delivery on track across release cycles. I gathered feedback and tracked metrics to support product decisions and prioritization.

As a Product Manager / AI Specialist, I supported product strategies aligned with business objectives, contributing to improvements in user engagement and retention.

Earlier at I-Tech Platform Limited, I created test plans and schedules with product, design, and development colleagues. I also built Cypress test scripts that increased testing efficiency by 30% and reduced defects by 20%.

At System Specs Limited, I analyzed customer support data, delivered user training, and implemented process improvements. For the BUMART E-commerce Website project, I developed and executed the project plan and coordinated the design and implementation through its scheduled launch, including secure payment gateway integration.

Experience

Work history, roles, and key accomplishments

SL

Remita MDA Customer Support Representative

System Specs Limited

Jan 2023 - Feb 2024 (1 year 1 month)

Analyzed support data to identify recurring issues and proactively resolve patterns, reducing incoming support volume. Designed and delivered personalized training sessions for users, improving satisfaction and reducing repeat requests.

Education

Degrees, certifications, and relevant coursework

Babcock University logoBU

Babcock University

Master of Science, Computer Science

2025 -

Pursuing a Master of Science in Computer Science at Babcock University, Ogun, Nigeria, with an expected completion in the future.

CISCO logoCI

CISCO

Certificate, English for IT

2024 - 2024

Completed English for IT 1 and 2 training from CISCO in 2024.

Microsoft logoMI

Microsoft

Certificate, Software Development, System Administration, Generative AI

2024 - 2024

Completed Microsoft and LinkedIn training in Essentials in Software Development, System Administration, and Generative AI in 2024.

MF

3MTT–NITDA–FMCIDE Fellowship

Fellowship, Quality Assurance

2024 - 2024

Completed the 3MTT–NITDA–FMCIDE Fellowship in Quality Assurance in 2024.

Babcock University logoBU

Babcock University

Bachelor of Science (Hons), Computer Science

Grade: CGPA 4.1 (Second Class Upper)

Earned a Bachelor of Science with Honours in Computer Science from Babcock University, Ogun, Nigeria, in 2022, with a CGPA of 4.1 (Second Class Upper).

Tech stack

Software and tools used professionally

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