Open to opportunities

Taiwo Kamorudeen

@taiwokamorudeen

I resolve high-volume customer issues and improve service delivery workflows.

I've supported customers at Teleperformance Nigeria and ChatHub Organization, resolving high-volume technical and service inquiries while maintaining a 95% customer satisfaction rate. I manage support tickets, document interactions in CRM systems, escalate complex cases, and use conflict resolution to de-escalate high-pressure situations.

At Worknub Co-working Space, I led client onboarding, improved front-desk tracking, and presented customer feedback trends that contributed to a 15% improvement in service delivery protocols. My administrative and research experience at the Oyo State House of Assembly also strengthened my coordination, reporting, public relations, and stakeholder-management skills.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Teleperformance Nigeria

Feb 2026 - Jul 2026 (5 months)

Resolved customer complaints efficiently while maintaining high satisfaction levels. Managed support tickets, documented interactions in CRM systems, and collaborated with cross-functional teams for timely resolution.

CRM Customer Satisfaction Conflict Resolution Ticket Management Cross Functional Collaboration

Customer Experience Representative

Worknub Co-working Space

Jan 2025 - Jan 2026 (1 year)

Managed end-to-end client onboarding and registration, ensuring seamless transitions. Resolved facility inquiries and booking conflicts, and optimized front-desk operations with a digital tracking system.

Customer Onboarding Conflict Resolution Front Desk Operations Tracking Systems Customer Engagement

Legislative Aide & Admin Officer

Oyo State House of Assembly

Jan 2024 - Jan 2025 (1 year)

Provided high-level administrative support to Honorable members, managing schedules and correspondence. Coordinated committee meetings and workshops, and conducted research to inform legislative decisions.

Administrative Support Scheduling Research Policy Analysis Stakeholder Coordination

Customer Care Agent

ChatHub Organization

Nov 2022 - Dec 2024 (2 years 1 month)

Maintained a 95% customer satisfaction rate over two years. Managed high-volume ticket queues, resolving 100-130 tickets daily, and reduced response time by 20% through standardized templates.

Customer Satisfaction Ticket Management Conflict Resolution CRM

Teacher

Danny Care International College

Aug 2023 - Nov 2024 (1 year 3 months)

Designed and implemented student-centered lesson plans for Grades 1-3, increasing classroom engagement and literacy scores. Fostered an inclusive learning environment by addressing individual learning gaps.

Lesson Planning Classroom Management Student Engagement Problem Solving