Open to opportunities

Taiwo Aworinde

@taiwoaworinde

Message

I resolve customer inquiries, complaints, orders, and payment issues through reliable remote support.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer service or virtual assistant role where I can manage customer communications, resolve issues, keep accurate records, and support efficient daily operations.

At Yemi Ilori Farms and Processing, I served as the primary remote contact for customer inquiries through WhatsApp Business, managing orders, payment confirmations, pricing discussions, and complaints end-to-end.

I reduced the backlog of overdue customer accounts by 75% through consistent follow-up and clear communication. By improving responsiveness and building customer trust, I helped increase on-time payments and overall sales by 45%.

I'm Virtual Assistant-certified through ALX Africa and bring organized remote-work habits, digital record management, Zendesk workflow familiarity, and strong Microsoft Office and Google Workspace skills.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Yemi Ilori Farms and Processing

Oct 2024 - Jul 2026 (1 year 9 months)

Served as primary point of contact for customer inquiries via WhatsApp Business, resolving complaints and managing orders end-to-end. Resolved a backlog of overdue accounts by 75% and improved on-time payments by 45%.