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@taiwoanifowose
Reliable virtual assistant and customer service professional.
I am a detail-oriented virtual assistant and customer support professional with over three years of remote experience and five+ years in customer-facing roles. I specialize in administrative coordination, client communication, and content creation to keep operations running smoothly.
I oversee virtual academy operations, design branded learning materials, and run public-speaking bootcamps while managing scheduling, follow-ups, and client relationships. My TESOL/TEFL certification and background in elocution and public speaking strengthen my instructional delivery and communication coaching.
I have supported insurance claims and frontline customer service, processed documentation accurately, and collaborated with sales and retention teams to improve client loyalty. As a freelance virtual English tutor and admin support specialist, I consistently receive high ratings for professionalism, clarity, and results.
I am tech-savvy and certified in cybersecurity foundations, virtual assistant competencies, and customer service simulations. I maintain a 95%+ client satisfaction rate, adapt quickly to online platforms across time zones, and prioritize reliability, empathy, and solution-focused service.
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Work history, roles, and key accomplishments
Speech Haven Diction & Poise Academy
Jan 2022 - Present (3 years 10 months)
Oversee virtual academy operations including scheduling, communications, and administrative support; design and deliver branded course materials and coordinate virtual training that improved client enrollment and engagement.
Royal Exchange Insurance Plc.
Jan 2016 - Dec 2021 (5 years 11 months)
Delivered frontline customer service and processed insurance claims and documentation, resolving client issues and supporting sales and retention efforts to improve client loyalty.
Freelance
Provide online English tutoring and admin support to global clients, managing schedules, creating custom learning materials, and maintaining 95%+ client satisfaction through consistent follow-through.
Degrees, certifications, and relevant coursework
Bachelor's of Agricultural Technology , Animal Production and Health
2005 - 2010
Activities and societies: Society of Animal Production and Health Students ( Gen. Sec.)
Specialized in Animal Production and Health. Took electives in Computer science and engineering courses.
Certificate, Virtual Assistance
Completed a Virtual Assistant Skills program covering email, calendar management, organisation, multitasking, and professional online communication.
Certificate, Customer Service
Completed a Customer Service Simulation program applying active listening, empathy, and problem-solving in client-facing scenarios.
Certificate, Cybersecurity
Completed Cybersecurity Foundations training with practical knowledge in online safety, secure data handling, and threat identification.
Software and tools used professionally
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