Looking for a job

TAIWO ANIFOWOSE

@taiwoanifowose

Message

Reliable virtual assistant and customer service professional.

Nigeria

Message

What I'm looking for

I seek a remote role offering administrative and client-facing responsibilities, supportive culture, opportunities to coach or create learning materials, reliable processes, and growth in virtual operations and customer success.

I am a detail-oriented virtual assistant and customer support professional with over three years of remote experience and five+ years in customer-facing roles. I specialize in administrative coordination, client communication, and content creation to keep operations running smoothly.

I oversee virtual academy operations, design branded learning materials, and run public-speaking bootcamps while managing scheduling, follow-ups, and client relationships. My TESOL/TEFL certification and background in elocution and public speaking strengthen my instructional delivery and communication coaching.

I have supported insurance claims and frontline customer service, processed documentation accurately, and collaborated with sales and retention teams to improve client loyalty. As a freelance virtual English tutor and admin support specialist, I consistently receive high ratings for professionalism, clarity, and results.

I am tech-savvy and certified in cybersecurity foundations, virtual assistant competencies, and customer service simulations. I maintain a 95%+ client satisfaction rate, adapt quickly to online platforms across time zones, and prioritize reliability, empathy, and solution-focused service.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Speech Haven Diction & Poise Academy

Jan 2022 - Present (3 years 8 months)

Oversee virtual academy operations including scheduling, communications, and administrative support; design and deliver branded course materials and coordinate virtual training that improved client enrollment and engagement.

Calendar Management Customer Support Content Creation Zoom Google Meet Coordination Trello Notion Google Workspace Canva

Customer Service Officer

Royal Exchange Insurance Plc.

Jan 2016 - Dec 2021 (5 years 11 months)

Delivered frontline customer service and processed insurance claims and documentation, resolving client issues and supporting sales and retention efforts to improve client loyalty.

Customer Support Claims Processing Documentation Client Communication Problem Solving

Virtual English Tutor

Freelance

Provide online English tutoring and admin support to global clients, managing schedules, creating custom learning materials, and maintaining 95%+ client satisfaction through consistent follow-through.

online tutoring Lesson planning Zoom Google Docs Scheduling