Moyinoluwa Agbeniyi
@moyinoluwaagbeniyi
Dedicated Virtual Assistant, Cold Caller and Customer Support Specialist with 5+ years experience.
What I'm looking for
I am a dedicated and detail-oriented Virtual Assistant, cold caller and Customer Support Specialist with over 5 years of multi-sector experience. My journey has equipped me with a proven track record in administrative support, client communication, and legal coordination. I am ALX-certified and tech-savvy, skilled in utilizing CRM tools and remote communication to deliver high-impact service in both remote and hybrid work settings.
In my recent role as a Freelance Virtual Assistant, I have successfully provided administrative support and customer service to diverse clients, managing client communication through various channels and ensuring timely responses. My experience as a Client Management Officer at Standard Legal Practitioners allowed me to enhance client retention strategies, boosting loyalty by 35%. I am passionate about leveraging my skills to create seamless workflows and deliver exceptional service.
Experience
Work history, roles, and key accomplishments
Virtual Assistant / Cold Calling & Customer Support Specialist
Self-employed
Dec 2024 - Present (9 months)
Provided virtual administrative support, customer service, and cold calling for diverse clients. Handled client communication via email, phone, and chat, ensuring timely and professional responses.
Client Management Officer
Standard Legal Practitioners
Nov 2020 - Nov 2024 (4 years)
Managed communication with over 200+ clients via phone, email, and chat. Scheduled follow-ups, handled inquiries, and resolved issues professionally.
English Teacher (NYSC)
Eleyele High School
Jan 2020 - Nov 2020 (10 months)
Taught English Language and Literature to senior secondary students. Organized classroom and virtual learning sessions and facilitated communication between students, parents, and staff.
Online Consultant
Penedge English Language Consult
Jan 2019 - Nov 2019 (10 months)
Delivered real-time virtual coaching sessions using video conferencing platforms. Managed student inquiries, scheduled sessions, and tracked individual progress.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor’s degree, English
2015 - 2019
Completed a Bachelor’s degree in English, gaining a strong foundation in language and literature. Developed critical thinking, communication, and analytical skills through comprehensive coursework.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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