Open to opportunities

Taimoor W

@taimoorw

Message

IT professional with expertise in technical support and BI development.

United States

Message

What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and the chance to work on innovative projects in a supportive environment.

I am an IT professional with over three years of experience in technical support, business intelligence development, and system administration. My journey has been marked by a commitment to troubleshooting complex technical issues and developing data-driven solutions that enhance operational efficiency. I thrive in dynamic environments where I can leverage my skills to manage infrastructure and support enterprise clients.

At Microsoft, I served as a Power BI Support Engineer, where I provided technical support for enterprise clients, ensuring high customer satisfaction across Fortune 500 accounts. My role involved managing support ticket pipelines and collaborating with product and engineering teams to relay customer feedback and improve internal knowledge bases. My experience at Amazon as a Data Support Engineer allowed me to analyze drone telemetry and infrastructure logs, significantly reducing incident resolution times through automation.

Throughout my career, I have demonstrated my ability to deploy and configure systems, resolve technical issues efficiently, and support large-scale operations. I am passionate about utilizing my skills in programming and data tools to drive business success and contribute to innovative projects.

Experience

Work history, roles, and key accomplishments

Power BI Support Engineer

Microsoft

Jun 2024 - Jun 2025 (1 year)

Provided technical support for enterprise clients using Power BI, delivering fast resolutions and maintaining high customer satisfaction across Fortune 500 accounts. Managed support ticket pipeline through CRM systems (ServiceNow, Dynamics), ensuring detailed tracking and proactive follow-ups to prevent churn.

Power BI ServiceNow Dynamics CRM Technical Support Customer Satisfaction Troubleshooting Data Analysis Product Feedback

Data Support Engineer

Amazon

Mar 2024 - Jun 2024 (3 months)

Analyzed drone telemetry and infrastructure logs using Zsh/Bash on Linux systems, reducing incident resolution time by 64% through automated root cause workflows. Created and maintained scripts and documentation in JIRA to support system troubleshooting, onboarding, and Salesforce admin tasks including new hire account setup.

Zsh Linux Jira Salesforce Administration EC2 IAM S3 Scripting Documentation Troubleshooting

Desktop Support Engineer

Raytheon Technologies (RTX)

Oct 2023 - Mar 2024 (5 months)

Deployed and configured 150+ Windows and Linux workstations across office and remote environments. Diagnosed and resolved over 180+ workstation and connectivity issues, reducing ticket resolution time by 40%.

Windows Linux Ansible Active Directory Google Workspace IP Management DHCP DNS Network Operations Troubleshooting

IT Support Engineer

Express Scripts

Oct 2021 - Oct 2023 (2 years)

Resolved over 2,000+ Tier 1 and Tier 2 tickets via ServiceNow with a 96% First Contact Resolution rate, supporting a 5,000+ employee healthcare environment. Collaborated with identity and infrastructure teams to streamline Active Directory, MFA, and VPN troubleshooting, reducing ticket resolution time by 70%.

ServiceNow Active Directory MFA VPN Troubleshooting Technical Support ITIL Compliance Documentation

Education

Degrees, certifications, and relevant coursework

Western Connecticut State University

Bachelors of Arts, Psychology

Completed a Bachelor of Arts in Psychology, gaining a strong foundation in human behavior and analytical skills. Developed critical thinking and problem-solving abilities through coursework and research.