Tabitha Muia
@tabithamuia
Results-oriented professional with strong communication and interpersonal skills.
What I'm looking for
I am a highly results-oriented individual with a strong commitment to delivering high-quality work. My background in journalism and mass communication, combined with my experience in customer service, has equipped me with excellent communication and interpersonal skills. I thrive in environments where I can work both independently and as part of a team, always aiming to exceed client expectations.
Throughout my career, I have developed a reputation for being a team player who can multitask effectively. My experience as a freelance customer service agent and my current role as a call center agent have honed my ability to resolve customer issues efficiently. I am always eager to learn new skills and adapt to new challenges, ensuring that I contribute positively to any project I undertake.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Oya Microcredit Kenya
Jan 2024 - Present (1 year 5 months)
Currently working as a call center agent for Oya Microcredit Kenya. Handle customer calls, address inquiries, and provide support related to microcredit services.
Freelance Customer Service Agent
UpWork
Jan 2020 - Present (5 years 5 months)
Provided freelance customer service and call center support through the UpWork platform. Assisted clients with various inquiries and resolved issues efficiently.
Education
Degrees, certifications, and relevant coursework
Nairobi Institute Of Business Studies
Diploma, Journalism and Mass Communication
2021 - 2023
Studied journalism and mass communication.
Makueni Girls Secondary School
Kenya Certificate of Secondary Education, General Studies
2014 - 2017
Grade: C- (minus)
Completed secondary education.
Limuru model primary school
Kenya Certificate of Primary Education, General Studies
2005 - 2013
Grade: B- (Minus)
Completed primary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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