Maurine Mutegi

As a Customer Service Representative, I managed high volumes of calls, ensuring customer satisfaction and resolving inquiries promptly. I analyzed feedback to recommend improvements and resolved technical issues through effective communication.

In my role as a Customer Service Agent, I responded to customer inquiries across various channels and resolved complaints professionally. I maintained records of interactions and focused on building customer relationships.

Managed credit accounts by analyzing creditworthiness, negotiating payments, and implementing strategies to control credit exposure, ensuring compliance with policies.

Developed strong analytical skills to interpret financial data effectively. Mastered fundamental principles of accounting, including ledger management and financial reporting. Learned about corporate finance and investment strategies.

Acquired comprehensive knowledge of computer hardware and software systems, and their configurations. Gained practical experience in network setup and maintenance, including troubleshooting and security protocols. Acquired proficiency in using cloud services and virtualization technologies to optimize IT operations.

Learned critical thinking and problem-solving techniques applicable to real-life scenarios. Developed effective communication skills through diverse coursework and collaborative projects. Learned to effectively manage time and resources in order to meet deadlines and prioritize tasks.