Open to opportunities

Tabitha Meru

@tabithameru

Office Administrator and Virtual Assistant improving operations through data management and responsive customer support.

Kenya

Message

What I'm looking for

I’m looking to leverage my administrative, technical, and interpersonal strengths to enhance productivity and organizational performance—handling data, scheduling, documentation, and customer support with professionalism, confidentiality, and attention to detail.

I’m an organized, proactive Office Administrator and Virtual Assistant, focused on administrative support, data management, and customer service. I manage office operations, coordinate meetings, maintain documentation, and support executives to improve operational efficiency—both remotely and in-office.

In my work, I accurately input, update, and maintain data in spreadsheets, databases, or CRMs, and I run regular audits to protect data integrity and completeness. I also streamline workflows by improving communication systems, prioritizing inboxes, and handling emails professionally with discretion and confidentiality.

I bring strong operational follow-through: coordinating internal and external meetings across time zones, scheduling calendars, preparing agendas, and ensuring events are accurately recorded. Alongside customer care responsibilities, I handle inquiries, resolve complaints, maintain records of customer interactions, and support daily office operations to keep work moving smoothly.

Experience

Work history, roles, and key accomplishments

Data Entry Specialist

Akili Holdings Limited

Feb 2025 - Aug 2025 (6 months)

Accurately input, update, and maintain data while performing regular audits to ensure completeness and data integrity. Prepared and maintained documentation to support timely reporting and office workflows.

Data Entry Spreadsheet Management Data Auditing Documentation Administrative Support Reporting Record keeping

Customer Care Representative

Akili Holdings Limited

Jul 2022 - Jan 2024 (1 year 6 months)

Handled customer inquiries and complaints while meeting customer service targets and call handling quotas. Maintained accurate customer interaction records and supported account/process documentation using Google Workspace and Microsoft Office.

Customer Service Complaint Handling Record keeping Google Workspace Microsoft Office Data Entry Customer Support

Virtual Assistant

Independent

Managed inbox and email triage by sorting, flagging, and responding to routine messages while escalating urgent items appropriately. Scheduled meetings and calendars, prepared agendas/documentation, and supported day-to-day administrative operations with confidentiality.

Scheduling Meeting Coordination Google Workspace Confidentiality Administrative Support Documentation Time Management