Tabinda khan

I am a dedicated customer service professional with extensive experience across banking, payments, and merchant care roles, known for clear communication, active listening, and analytical problem-solving. I consistently deliver high-quality service, streamline processes, and build strong client relationships.

In my recent role as Assistant Manager at IDFC First Bank I produced detailed asset reports, trained staff on products, and maintained accurate business tracking; at American Express I improved retention through targeted offers and process improvements while maintaining up-to-date product knowledge.

Previously, as a Merchant Care Specialist for Teleperformance–ShipBob I reduced operational risk, implemented inventory tracking systems, supported shipment accounting, and used Salesforce to manage merchant and inventory data. I bring initiative, a service-oriented mindset, and a focus on measurable results.