Open to opportunities

jawaad nishat

@jawaadnishat

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Dedicated Senior Customer Success specialist with a proven track record.

India

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What I'm looking for

I am looking for a role that values innovation and collaboration, where I can leverage my skills to drive customer success and contribute to a positive work culture.

I am a dedicated Senior Customer Success specialist with a proven track record in retaining clients and translating business needs into effective product strategies. My experience spans across supply chain solutions, account management, marketing, customer service, and compliance management. I pride myself on my strong leadership, communication, and critical thinking skills, which I leverage to foster a diverse and innovative work culture.

In my recent role as a Senior Merchant Care Specialist at ShipBob, I championed customer retention efforts, ensuring client satisfaction and loyalty. I collaborated with cross-functional teams to translate business requirements into product specifications and acted as the voice of the customer, providing valuable insights to drive product enhancements. My previous experience as a Senior Compliance Analyst at Amazon further honed my ability to ensure compliance with legal and safety regulations, while my role as a Customer Service Executive at Vertical Travels allowed me to develop exceptional problem-solving skills.

Experience

Work history, roles, and key accomplishments

Senior Merchant Care Specialist

ShipBob

Jan 2023 - Sep 2023 (8 months)

Championed customer retention efforts, ensuring client satisfaction and loyalty. Collaborated with cross-functional teams to translate business requirements into product specifications and acted as the voice of the customer to drive product enhancements.

Customer Retention Cross Functional Collaboration Product Specification Customer Satisfaction Leadership

Senior Compliance Analyst

Amazon

Jan 2022 - Aug 2022 (7 months)

Ensured global marketplace transactions comply with legal and safety regulations. Identified potential risks and facilitated smooth cross-border product flows while defending regulatory policies.

Compliance Management Regulatory Legal Compliance

Customer Service Executive

Vertical Travels

Oct 2019 - Nov 2021 (2 years 1 month)

Managed and resolved international and domestic customer queries. Assessed customer needs and provided accurate information, ensuring high levels of customer satisfaction.

Customer Service Problem Solving Communication Skills

Co-Founder

Last Minute Services

Jun 2018 - Jul 2019 (1 year 1 month)

Developed strategic marketing communications targeting consumer audiences. Collaborated with various departments to optimize operations and designed marketing plans to boost sales.

Marketing Strategy Strategic Communications Collaboration

Education

Degrees, certifications, and relevant coursework

University of Kashmir

Bachelor of Engineering, Civil Engineering

2014 - 2018

Activities and societies: Literature, Writer, Art, Calligraphy, Cricket, Travel

Completed a Bachelor of Engineering in Civil Engineering, focusing on the principles of engineering, design, and construction. Engaged in various projects and activities that enhanced practical knowledge and skills in the field.