At Booksy, I manage onboarding for around 90 customers each month, helping them set up and adopt the platform. I deliver one-to-one product training and maintain a 95% QA score every month.
I monitor customer activity, resolve account and product issues, and work with internal teams when further technical support is needed. I also identify upselling and cross-selling opportunities during customer conversations.
At Bet365, I provided high-volume customer support through live chat and email, resolving account, payment, verification, and transaction enquiries. I worked to quality and response-time targets in a regulated environment and followed compliance and responsible gambling procedures.
At WTW (WILLIS TOWERS WATSON), I supported customers with insurance policies, payments, refunds, cancellations, and claims-related enquiries. I investigated billing and payment discrepancies and maintained accurate records in line with regulatory requirements.
