At ATRIUM STAFFING–HEADWAY, I performed patient eligibility and insurance verification, reviewed payer arrangements, and processed claims. I investigated discrepancies and maintained accurate records in line with established procedures.
At BACKBONE LABS, I investigated customer-reported technical and operational issues and used Notion for root-cause analysis. I worked with Product and Engineering to escalate issues, develop test plans, and support software defect resolution.
At Everlance, I used Mix panel to analyze user activity and troubleshoot app issues, and provided Tier 1 IT support. I also worked in customer operations and eligibility roles at Health IQ and AETNA, CVS HEALTH COMPANY.
