Kenny User

I support healthcare operations across insurance coordination, claims administration workflows, and provider operations in high-volume clinical environments. I analyze authorization, eligibility, and documentation processes to improve reimbursement outcomes, reduce claim delays, and strengthen provider and payer collaboration.

As a Front Office Manager in healthcare operations, I maintained credentialing documentation and verified insurance eligibility using EMR systems to keep provider records audit-ready. I acted as a liaison between providers, insurance payers, and internal teams to resolve documentation discrepancies and ensure compliance with payer requirements.

I track authorization and documentation status across systems to proactively identify gaps that could delay service delivery and reimbursement. I also collaborate with billing and administrative teams to address documentation issues impacting claims processing timelines.

Earlier, I supported Revenue Cycle Management as a Healthcare Interpreter by clarifying benefits and insurance requirements between providers and payers while maintaining strict HIPAA compliance. I combine healthcare workflow knowledge with UX research and process mapping principles to improve administrative efficiency.