Kennedy Durham

Performed visual inspections and root cause analysis for quality issues in a 5S continuous improvement environment. Documented defects against engineering specifications and maintained production and quality records while communicating findings to prevent recurrence.

Processed prior authorization requests, denials, and appeals for a Bristol Myers Squibb-affiliated patient assistance program, resolving coverage gaps by coordinating with patients, providers, pharmacies, and insurance carriers. Maintained a 98% quality/accuracy rating, served as a Tier II escalation point for complex cases, and handled prescription renewal and shipping workflows in an audit-ready

Diagnosed and resolved technical and compliance issues on-site while maintaining accurate service and inspection records. Operated independently across multiple daily service calls and managed tools, parts, and compliance documentation without direct supervision.

Maintained and inspected aircraft fuel systems under USAF Technical Orders in a zero-defect, mission-critical environment with strict adherence to written policies and procedures. Managed lifecycle accountability for high-value assets, trained and mentored junior airmen, and authored technical documentation and inspection records for 50+ person programs.

In-progress course focused on IT Support and Systems Administration.

Grade: 747/900

Passed CompTIA A+ Core 1 (220-1201) with a score of 747/900 (July 2026).

Completed U.S. Air Force technical training in aircraft fuel systems, following Technical Orders and documented inspections in a mission-critical environment.

Completed OSHA 10 training in the General Industry track.