Sylvia Lazarus

Managed daily office operations and coordinated resale of retirement properties, including viewings and documentation. Maintained resident accounts, handled invoicing, and provided high-level customer service.

Planned and coordinated weddings from enquiry to execution, liaising with clients and coordinating with internal teams and suppliers. Created timelines, floor plans, and managed contracts and event administration.

Provided professional front-of-house service, managed calls and guest enquiries, and handled bookings and reservations. Processed payments, balanced petty cash, and ensured high customer satisfaction.

Ensured passenger safety and compliance with aviation regulations, conducted pre-flight checks, and delivered in-flight customer service. Handled food and beverage service and onboard sales.

Responded to passenger needs, managed emergency situations, and administered first aid when required. Maintained cabin cleanliness and supported passengers with special requirements.

Assisted passengers during check-in and boarding, supported special needs passengers, and handled queries and complaints. Guided first-time travellers through airport procedures.

Bachelor of Arts degree in English Literature and Sociology from the University of Mumbai, completed in 2014.

Higher Secondary Education from Maharashtra State Board, completed in 2011.

Secondary Education from St. Anne’s High School, completed in 2009.