At Mayday Travels and Hospitality, I provide executive and operational support, coordinating day-to-day activities and managing complex diaries, meetings, and changing priorities.
I arrange domestic and international travel, including flights, accommodation, transfers, insurance, and multi-destination itineraries. I also prepare executive correspondence and documentation while maintaining confidential records.
As Office Manager at Mayday Travels and Hospitality, I supported office operations and helped onboard, coach, and develop colleagues. Before that, as a Client Service Advisor, I managed booking administration, client enquiries, and supplier correspondence.
At Diplomat Group of Hotels, I coordinated front-office operations and supervised a team of more than 30. I assisted with implementing a CRM system that reduced enquiry response times by approximately 40%.

