Obioma Udeme
@obiomaudeme
Customer-focused administrative professional with strong service delivery and organisational skills.
United KingdomWhat I'm looking for
I am a confident, efficient, and committed administrative and customer service professional with extensive hands-on experience across hospitality, real estate, facilities, and fast‑service environments. I combine strong organisational ability with excellent written and oral communication to deliver consistent, high-quality customer interactions and administrative support.
Throughout my career I have trained and supervised front-line teams, managed reception and clerical duties, coordinated appointments and events, and maintained accurate records and databases. I am proficient in Microsoft Outlook, Word, Excel, and PowerPoint and have completed customer service and virtual assistant training to strengthen my support skills.
I seek to contribute to a results-driven team where I can apply my problem-solving mindset, attention to detail, and adaptability to improve service delivery while continuing professional development and career advancement.
Experience
Work history, roles, and key accomplishments
MCCrew Trainer
McDonald's
Sep 2024 - Present (1 year)
Trained and supervised crew members to maintain high service standards, handled escalated customer complaints with diplomacy, and coordinated lobby activities to enhance the customer experience.
MCCrew Member
McDonald's
May 2024 - Sep 2024 (4 months)
Provided friendly, efficient service by processing orders, responding to customer enquiries, and building rapport to support satisfaction and repeat business.
Receptionist / Administrative Officer
Gonimas Real Estate Limited
Apr 2019 - Aug 2022 (3 years 4 months)
Managed front-desk operations, scheduled appointments and property viewings, maintained client databases, and assisted with contracts and documentation to support sales and client relations.
Facility Management Clerk
Nigerian Ports Authority
Mar 2018 - Feb 2019 (11 months)
Maintained facilities logs and documentation, tracked maintenance activities and supplies, and organized records to support facility operations during national service.
Administrative Assistant
Hotel Cho Genesis
Sep 2016 - Feb 2018 (1 year 5 months)
Handled guest bookings and inquiries, maintained filing systems and databases, coordinated with departments to fulfil guest requests, and assisted with event setup and logistics.
Education
Degrees, certifications, and relevant coursework
UEUniversity of Essex
Master of Science, International Hospitality and Management
Grade: Merit
Completed an MSc in International Hospitality and Management with Merit, focusing on hospitality industry management and related operational skills.
Abia State University, Uturu
Bachelor of Science, Political Science
Grade: Second Class Lower
Completed a Bachelor of Science in Political Science, awarded Second Class Lower division.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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