Syed Nasir Ali

Supported a large-scale migration from private cloud to managed cloud, building and maintaining infrastructure-as-code with Terraform, Puppet, AWS and Azure, and automated VM provisioning to reduce manual deployment effort.

Provisioned and automated RHEL/CentOS servers using Ansible, managed CI/CD with Jenkins and Git, and provisioned AWS infrastructure with Terraform to improve deployment speed and environment consistency.

Supported and improved EIB server infrastructure at OS level, acted as escalation point for incidents, implemented maintenance/upgrades and authored operational documentation to increase reliability.

Led KVM-to-VMware and cloud migrations for ~800 VMs and migrated legacy Puppet infrastructure to VMware, improving automation and consolidation across on-premises and public cloud environments.

Implemented Ansible-based provisioning and CI/CD pipelines, automated deployments and resolved production Linux, storage and VMware issues to ensure high availability and rapid delivery.

Provided 2nd/3rd line support for Red Hat servers, Active Directory, Exchange and virtualization, deployed Cobbler and Puppet for provisioning and improved incident resolution SLAs.

Provided IT support, networking and business continuity consultancy to SMEs and home users, delivering hardware/software support and managed services.

Built and managed servers and datacenter infrastructure, monitored hardware and software health, performed configuration management and supported VMware/UCS/NetApp environments to meet SLAs.

Managed global account IT support, met SLAs, resolved AD/Exchange/Citrix issues and performed incident escalation and access provisioning for enterprise users.

Created and published product datasheets following standards, trained and mentored staff to meet production targets and improve data quality.

Completed a Master's degree focusing on finance and information management; dissertation examined the impact of the Sarbanes-Oxley Act on US companies.

Completed a postgraduate diploma in information technology covering advanced IT topics and practical skills.

Earned a bachelor's degree in computer science with a focus on software engineering fundamentals and development practices.