Open to opportunities

syed aquib

@syedaquib

Message

Customer-focused support professional with strong CRM and technical support skills.

India

Message

What I'm looking for

I seek a customer-facing role where I can apply CRM and technical support skills, work in a collaborative, empathy-driven team, and grow into more senior customer success responsibilities.

I am a dedicated Customer Support Executive with 18 months of hands-on experience at Myfitsoul Technology Pvt Ltd, delivering timely resolutions via phone, email, and live chat while maintaining high customer satisfaction.

I excel at using CRM tools (Freshdesk), Microsoft Office, and Google Sheets to track interactions, document issues, and ensure seamless follow-up. My strengths include active listening, empathy, problem-solving, conflict resolution, and efficient multitasking.

I am completing an MCA at Indira Gandhi National Open University and hold a Bachelor's in Computer Applications and an advanced diploma in computer applications; I seek roles where I can apply technical support skills and grow within a customer-centric team.

Experience

Work history, roles, and key accomplishments

Current

Job Application Expert

Current

Top Talent Bridge

Aug 2025 - Sep 2025 (1 month)

1. Resume and Cover Letter Customization:

Customize d cover letters to meet local industry standards, ensuring alignment with job descriptions, role expectations, and keyword optimization.

2. Job Search and Application Management:

Identify suitable job opportunities on platforms like Linkedin, Indeed, Job Bank, and company career portals. Apply on behalf of clients with complete and accurate

Customer Service Freshdesk Ticketing Systems Ticketing Platforms Ticketing Software Ticket Resolution SLA Management Data Data Handling Requirements

Customer Support Executive

Myfitsoul Technology Pvt Ltd

Jun 2023 - Apr 2025 (1 year 10 months)

Provided exceptional service to customers by addressing inquiries, resolving complaints, and ensuring overall satisfaction across multiple communication channels including phone, email, and chat.