Syed Adil Hussain Wasti

I'm currently supporting warranty and service operations at London's Airport KIA in London, Ontario, creating and submitting warranty claims to KIA Canada, reconciling payments with finance, and managing repair orders in PBS.

I've boosted customer satisfaction ratings by 30%, reduced warranty-claim turnaround time by 25%, and increased upsell opportunities by 15% through proactive service recommendations. I also handle extended-warranty matters with providers including LGM, Global Warranty, Vehicle Armour, SymTech, and Peoples Choice.

Over 16 years in warranty management, including at Al Jabr Trading Company, I've led quality and warranty processes across KIA, JMC, LYNK&CO, and DFSK workshops. My work has included warranty procedures, training, KPI monitoring, audits, goodwill approvals, TSB follow-up, campaigns, recalls, remittance reconciliation, and monthly warranty trend reporting.

I'm recognized for detail-focused problem-solving, clear customer communication, and reliable collaboration. I've received Best Warranty Support and Best Warranty Manager awards from the Republic of Korea and hold KIA warranty and service advisor certifications.