Open to opportunities

Sydnie Bearden

@sydniebearden

Technical Support Specialist with 4+ years troubleshooting enterprise voice networks and MSO fiber/coax infrastructures.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can troubleshoot enterprise networks and voice systems, own ticket lifecycles, and support urgent after-hours escalations. I’m open to remote roles and relocation.

I’m a Technical Support Specialist with 4+ years of experience managing enterprise data networks and MSO fiber/coaxial infrastructures. I troubleshoot Layer 1-3 issues like “modem offline,” static IP routing, and “no surf” states across Fiber (FTTH) and coax, and I diagnose provisioning faults across enterprise voice portfolios.

I thrive in high-stakes environments—handling high-priority after-hours escalations, generating incident tickets, and tracking outages via NMS while coordinating rapid responses with on-call network engineers. I support enterprise voice systems including Webex Calling and BroadCloud UCaaS, and I maintain secure remote operations using Okta MFA, 1Password, and Cato Networks VPN while managing tasks through SharePoint, Teams, and Calabrio scheduling software.

Experience

Work history, roles, and key accomplishments

Current

Night Auditor / Front Desk Clerk

Current

Super 8 by Wyndham

Mar 2026 - Present (4 months)

Directed autonomous overnight operations, performing comprehensive financial audits and balancing daily revenue. Managed point-of-sale transactions, resolved escalated guest emergencies, and enforced security protocols during overnight shifts.

Overnight Operations Financial Audit Point of Sale Guest Emergency Resolution Security Protocols

Current

Technical Support Specialist

Current

Momentum Telecom

Aug 2022 - Present (3 years 11 months)

Resolved Layer 1–3 issues across Fiber (FTTH) and coax infrastructure for multiple MSOs, including modem offline, static IP routing, and no surf states. Diagnosed enterprise voice provisioning faults for Webex Calling and BroadCloud UCaaS, managed incident tickets/outages via NMS, and coordinated rapid responses with on-call engineers.

Calix Cloud Broadband Explorer (BBX)MSO Infrastructure (Fiber FTTH Webex BroadCloud UCaaS Salesforce CRM Ticket Lifecycle Management SharePoint Microsoft Teams

Customer Service Associate

Circle K

Jul 2024 - Mar 2025 (8 months)

Processed high-volume retail transactions accurately while maintaining secure front-lane cash levels.

Cash Handling Front Lane Cash Security

Customer Service / Sales Associate

Home Depot

Mar 2021 - Aug 2022 (1 year 5 months)

Provided customer service and sales support while enforcing corporate asset protection protocols during checkout. Managed high-volume client registers.

Customer Service Sales