I've supported cloud-based VoIP systems at Masters Telecom using SkySwitch, QuestBlue, and LCG platforms. I configured PBX systems, provisioned numbers and extensions, assisted with porting and activation, and resolved call-quality, registration, device, and connectivity issues.
Through Course Careers training and IT support shadowing at HCA JFK Hospital, I've worked with Windows, Active Directory, osTicket, VPNs, Azure VMs, hardware diagnostics, and network troubleshooting. I document cases carefully, escalate complex issues appropriately, and focus on timely customer support.
