SBSailik Bell
@sailikbell
Detail-oriented customer service professional with strong relationship-building skills.
United StatesWhat I'm looking for
I am a multi-talented customer service professional with a strong focus on building relationships and ensuring customer satisfaction. My experience spans various roles, including as a front desk representative and repair agent, where I honed my skills in communication, organization, and problem-solving. I thrive in fast-paced environments and am dedicated to providing top-level support in all aspects of my job.
Throughout my career, I have demonstrated my ability to adapt and excel when given the opportunity to grow. My time as a Ride Share Driver allowed me to interact with diverse clients, enhancing my customer service skills. At Spectrum Community Solutions, I specialized in advanced Wi-Fi systems, where I was responsible for troubleshooting and repairing equipment, ensuring that customers received the best possible service. I take pride in my commitment to achieving 100% customer satisfaction and my ability to work effectively as part of a team.
Experience
Work history, roles, and key accomplishments
Front Desk Assistant
AARF Volunteer Services
Provided front desk and event assistance, contributing to the smooth operation of services. Actively assisted in maintaining the health and happiness of animals under care.
Managed Wi-Fi LvL 3 Repair Agent
Spectrum Community Solutions
Dec 2021 - Apr 2025 (3 years 4 months)
Specialized in advanced Wi-Fi system repair, including navigating switches and configuring IP settings. Troubleshot business-class internet, Meraki systems, and assisted property management with after-hours support for cable boxes and equipment activation.
Repair Agent
Spectrum Community Solutions
Dec 2020 - Apr 2025 (4 years 4 months)
Repaired traditional cable box equipment and handled residential billing issues. Provided excellent customer service by actively listening to and addressing customer complaints in real-time.
LvL 2 Repair Agent
Spectrum Community Solutions
Dec 2020 - Apr 2025 (4 years 4 months)
Repaired traditional modems and routers, handling TV app and advanced streaming issues, including C-DVR. Acquired general knowledge of streaming services as needed.
Front-Line Cashier
Dominos
Dec 2017 - Jun 2019 (1 year 6 months)
Maintained a clean lobby and front area, ensuring a welcoming environment for customers. Accurately took orders and consistently ensured 100% customer satisfaction.
Ride Share Driver
Ride Share
Jan 2019 - Present (6 years 6 months)
Provided reliable transportation services, safely transporting customers to various locations. Ensured excellent customer service through positive interactions with diverse clientele.
Front Desk Customer Service Rep
Target
Dec 2013 - Mar 2017 (3 years 3 months)
Assisted guests with sales inquiries and transactions, demonstrating strong organizational skills. Operated as a key team player, contributing to a positive customer experience.
Education
Degrees, certifications, and relevant coursework
Kings College
Associates Degree, Network Management
2013 - 2014
Grade: 2.0
Currently pursuing an Associates Degree in Network Management. Focusing on foundational concepts and practical skills required for network administration and infrastructure.
Ashbrook High School
High School Diploma, General Studies
2011 - 2013
Grade: 3.8
Completed high school education, earning a High School Diploma. Developed foundational academic skills across various subjects.
Availability
Location
United StatesAuthorized to work in
ZimbabweJob categories
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