Cameron Kennedy
@cameronkennedy
Dedicated Technical Support Specialist with 5 years of experience.
What I'm looking for
I am a dedicated Technical Support Specialist with five years of experience in providing remote assistance for residential and commercial security systems. My expertise lies in system troubleshooting, customer education, and over-the-phone diagnostics. I pride myself on delivering clear and calm guidance during technical issues, ensuring a high standard of customer satisfaction.
Throughout my career, I have worked extensively in remote environments, adapting to various security technologies and platforms. At Vector Security, I successfully diagnosed and resolved issues related to system connectivity, device malfunctions, and user interface problems. My ability to maintain detailed documentation of support interactions has been crucial in ensuring accurate records and smooth issue resolution.
I thrive in high-pressure situations, often assisting customers during alarm events or system malfunctions. My goal is to empower users with confidence in their security systems, providing them with the knowledge they need to utilize their devices effectively.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Vector Security
Jun 2020 - May 2025 (4 years 11 months)
Provided comprehensive remote technical support for residential and commercial security systems and smart home equipment. Diagnosed and resolved complex issues related to system connectivity, device malfunctions, and user interfaces, ensuring high customer satisfaction. Managed detailed documentation of support interactions and guided users through system operations and mobile application features
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education, providing a foundational academic background. Gained essential skills in various subjects, preparing for further studies and professional development.
College
Some College Coursework, Undeclared
Undertook college coursework, focusing on foundational subjects relevant to technical fields. Developed analytical and problem-solving skills through academic study.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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