At HunterCare Health, I resolve support requests in person, by phone, and remotely using N-Able and Datto while tracking work in Jira and FreshService to meet SLA requirements.
I maintain Windows 10/11 workstations, manage MFA through Duo, and administer user accounts, permissions, access rights, Office 365, Exchange, SharePoint, and Active Directory environments. I also led a company-wide IT inventory refresh, replacing and renewing more than 300 user computers and workstations.
I troubleshoot network connectivity, VoIP, routers, firewalls, printers, email configuration, spam filtering, and electronic access control systems. As the primary liaison between HunterCare Health and Hope Community Services, I coordinate IT support while providing daily onsite support.
My earlier work includes Tier-1 technology support for teachers, alarm and CCTV installation and repair, and Air Force Security Forces service, where I monitored Honeywell Vindicator alarms and dispatched responses to alarms and intrusions.
