Sweta Kumari

Owns data and cross-functional customer-success operational workflows, including customer communications and payment-status tracking. Analyzes customer and subscription data to identify expansion opportunities and provides actionable customer lists to CSMs, contributing approximately $2.5K in MRR across two upsell cycles.

Supported customer success processes, data requirements, campaigns, billing activities, and process improvement. Automated data generation, reducing execution time from 6–8 working days to 40–45 minutes. Used the existing SendGrid subscription to streamline campaign execution, reducing turnaround from 3–4 days to around 1 day.

Transitioned into an operations-focused role, managing data preparation, reporting, and recurring customer-success workflows. Automated repetitive processes to reduce manual effort and improve turnaround time, while supporting campaigns, renewals, and other operational requirements.

Combined customer support with operational, reporting, and data-related responsibilities. Prepared and consolidated data using Excel and Google Sheets, built dashboards in Looker Studio, and used Google Apps Script to streamline recurring processes. Supported review campaigns, renewal outreach, and other customer-success initiatives.

Supported customers via email while assisting the operations team with data and reporting requirements. Prepared data using Excel and Google Sheets, built Looker Studio dashboards, and used Google Apps Script to automate repetitive processes. Supported customer-review campaigns and renewal outreach activities.

Managed day-to-day communication with teachers, placement heads, principals, and HR stakeholders to support student placement activities. Provided customer and stakeholder support through email, chat, and calls, coordinating with multiple stakeholders to resolve issues and ensure timely follow-up.

Managed recurring employee engagement programs, coordinating with vendors and cross-functional teams across Finance, Marketing, Operations and People. Built planning calendars and process documentation to improve execution. Resolved recurring vendor-payment challenges through a credit-partner solution and used participant feedback to improve future programs.

Acquired ~24 new paying customers through prospecting, requirement discovery, negotiation, and deal closure. Achieved monthly sales targets in the final two consecutive months and secured a repeat customer contributing ~ 35% of monthly target. Improved outreach by introducing Google Mail Merge, enabling personalized communication with ~100 prospects in one workflow.

Pursued a Post Graduate Diploma in Data Science, gaining skills in data analysis and machine learning.

Earned a Bachelor of Engineering in Electronics & Communication Engineering, building a strong foundation in engineering principles.