@sweeniepatricia
Senior Process Associate at ADP Private Limited who supported USA and Canada retirement operations and improved workflow efficiency.
IndiaAt ADP Private Limited, I managed Retirement Services operations for USA and Canada clients, processing retirement payroll transactions, contributions, enrollments, and account maintenance while meeting compliance and service-level requirements.
I also created process documentation and training materials, supported new-hire onboarding, and coached associates. I identified process improvements that reduced operational errors and improved workflow efficiency.
Work history, roles, and key accomplishments
Managed end-to-end Retirement Services operations for USA and Canada clients, ensuring SLA compliance and processing retirement-related payroll transactions. Supported retirement administration, quality reviews, and process improvement initiatives.
Degrees, certifications, and relevant coursework
Bachelor of Science, Biotechnology, Microbiology, Chemistry
Bachelor of Science in Biotechnology, Microbiology, and Chemistry from Villa Marie College, Osmania University, graduated in 2010.
Intermediate, BIPC
2004 - 2006
Completed BIPC (Biology, Physics, Chemistry) intermediate studies at Kakatiya Junior College from 2004 to 2006.
SSC, General
2003 - 2004
Completed SSC (Secondary School Certificate) at St. Pious X G.H.S from 2003 to 2004.
Software and tools used professionally
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