Rishika Singh
@rishikasingh2
I process compliant 401(k) payments and resolve high-stakes account discrepancies at Wipro.
IndiaWhat I'm looking for
At Wipro, I process customer payments and support US 401(k) retirement plan operations, including contribution postings, withdrawals, rollovers, and distribution requests. I manage high-volume financial transactions while meeting SLA, quality, audit-readiness, data privacy, and risk-compliance requirements.
I've maintained 95%+ CSAT, resolved payment discrepancies and complex escalations, and earned recognition for accuracy and process improvement. I also mentor new team members on 401(k) administration, compliance, and customer service practices.
Experience
Work history, roles, and key accomplishments
Processed customer payments as an authorized Payment Specialist, maintaining 95%+ CSAT and ensuring compliance with financial controls and data privacy. Handled high-volume transactions, resolved complex cases, and mentored new team members on 401(k) administration.
Education
Degrees, certifications, and relevant coursework
ITM University
Bachelor of Business Administration, Human Resources
Pursued a degree in Human Resources at ITM University, Gwalior, completing in April 2024.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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