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Prity Singh

@pritysingh1

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Benefits operations professional at Principal Global Services processing 401(k), ESOP, and KSOP plans.

India

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At Principal Global Services, I manage retirement plan operations for 401(k), ESOP, and KSOP plans, including participant transactions and plan-level reconciliations. I also validate payroll contribution uploads using Excel and support workflow optimization.

Previously, at Genpact India Private Limited, I handled insurance operations reporting and payment reconciliation. For my academic project, I designed a conceptual AI-powered trade reconciliation system to reduce manual effort, mismatches, and settlement delays.

Experience

Work history, roles, and key accomplishments

Current

Process Specialist

Current

Principal Global Services

Jun 2024 - Present (2 years 4 months)

Manage end-to-end retirement plan operations including 401(k), ESOP, and KSOP administration. Process participant enrollments, rollovers, loans, withdrawals, and beneficiary updates, and reconcile funds and cash balances.

401K Employee Stock Option Plan (ESOP)KSOP SOP流程设计 IRS Guidelines Salesforce Express Mainframe Workday Microsoft Office Excel V Lookups XLOOKUP Pivot Tables Reconciliations SLA Management

Process Associate

Genpact India Private Limited

Sep 2023 - Jun 2024 (9 months)

Handled insurance operations reporting on the Workday platform for US-based clients. Applied and reconciled payment transactions with high accuracy and managed cash flow activities, AR/AP entries, and fund transfers.

Workday Insurance Operations Payment Reconciliation AR AP Cash Flow SLA Management Quality Assurance

Sales Team Manager

Bajaj Allianz Life Insurance Company Ltd.

Jul 2021 - May 2022 (10 months)

Managed outbound sales operations for life insurance products, processed claims, and resolved billing inquiries. Exceeded sales targets by 120% and streamlined claims processing workflow, reducing turnaround time by 20%.

Sales Management life insurance Claims Processing Billing Team Leadership Process Improvement

Process Associate

IGT Solutions Private Limited

Sep 2019 - Jul 2020 (10 months)

Handled inbound/outbound calls, chat, and email support for IndiGo Airlines payments. Worked across Razorpay, PayU, BillDesk, and Atom payment gateways to resolve booking and payment issues.

Customer Support Payment Gateways Razorpay PayU Billdesk Atom Communication Skills Problem Solving