Iam Sri

I’m a business operations professional with 9+ years supporting Fortune 500 U.S. clients in benefits administration, financial analysis, and process improvement. I’m known for exceeding SLA and quality benchmarks while keeping operational work accurate, auditable, and outcome-driven.

In my current role at Automatic Data Processing (ADP) Pvt. Ltd., I manage employee benefits enrollments and coverage updates, including life events, dependent additions, and terminations. I review dependent verification documentation against client-specific benefit policies and coordinate resolution with payroll, insurance carriers, vendors, and internal partners.

I strengthen the business by analyzing workflows to identify automation opportunities and by leading configuration validation and UAT support. I review IDDs to interpret system configurations, validate benefit mappings and eligibility rules, document UAT observations, and collaborate with implementation and testing teams to confirm production readiness.

I also focus on documentation quality and continuous improvement—maintaining SOPs, audit records, and detailed reporting using Microsoft Excel, Google tools, and PDF documentation workflows. I delivered approximately US$3,200 in annual operational savings through an RPA initiative, improved efficiency across 640+ client accounts, and mentored 14 associates through a leadership transition.