Ganesh Yadav

In my current Retirements Team role, I support customers through UK retirement processes and manage activities associated with Annuity New Business. I review customer and policy information, coordinate cases through completion, and resolve complex customer and process-related queries.

From 2011 to 2017, I worked in a Pension Team, managing pension administration activities and customer service requests. I processed Agency Change Requests and handled and validated Letters of Authority and related pension documentation.

Across these roles, I’ve worked with customers, advisers and internal stakeholders to progress requests and retirement cases. I’ve maintained accurate records and processed cases within agreed service standards, SLAs and operational controls.

I’m seeking international remote opportunities in pensions, retirement, annuity administration, client servicing or financial-services operations. I’m based in India and can work UK or European business hours.