At Tata Consultancy Services, I was Business Process Lead for DHL Logistics, leading 27 process associates and managing shift scheduling, client calls, and daily alignment with client SLAs. I also held daily performance discussions to review work quality, resolve recurring errors, and track productivity.
At Amazon Transportation Services, I directed last-mile delivery operations and achieved 100% COD-to-digital payment conversion through associate engagement. I also tightened reconciliation processes and resolved customer escalations; earlier, at Vishal Mega Mart, I managed store operations and a team of 40 staff.
