At Eutelsat Group (Eutelsat OneWeb), I coordinate hardware, airtime and service orders for customers worldwide, including government accounts with complex contract terms. I process around 75 to 100 quotes and 40 to 60 purchase orders a week, with over 99% accuracy.
I check purchase orders against quotes and contracts, process order changes and pass accepted orders to Billing and Logistics. I also raise network orders based on Sales Engineers' input and coordinate shipping, back orders and stock allocation.
To speed up quotes that need shipping, I started using a transportation matrix for freight costs. I also built a simple one-page quote tool with help from AI, pulling details from five spreadsheets to create a quote in one click.
Before Eutelsat, I spent six years as a Customer Service Assistant at Transport for London, helping customers across several stations and supporting responses to incidents. I speak English, Gujarati, Hindi, Urdu and Punjabi.
