Ess User
@essuser1
Client operations professional at BT Local Business, translating SME requirements into clear actions and specialist handovers.
United KingdomWhat I'm looking for
At BT Local Business / SME Digital Solutions Ltd, I held consultative conversations with SME decision-makers, explained connectivity and technology options, and recorded agreed actions in Salesforce for follow-up and specialist handovers.
At Howden Insurance Brokerage (formerly UKGlobal), I managed a B2B healthcare insurance prospect and renewal pipeline in a regulated environment, delivering 2-3 qualified appointments weekly. I’ve also supported business merchants with card-terminal and payment issues at Card Saver Ltd, and I’m seeking consultative roles in implementation, onboarding, customer operations, project support and client service rather than high-volume outbound sales.
Experience
Work history, roles, and key accomplishments
Customer Service & Operations Support
Family Restaurant
Jan 2013 - Present (13 years 9 months)
Ongoing part-time experience supporting customers and day-to-day operations in a busy family business.
Desk Sales Executive
BT Local Business / SME Digital Solutions Ltd
Jul 2026 - Sep 2026 (2 months)
Conducted consultative conversations with SME decision-makers to identify requirements and explain connectivity, mobile, cloud voice, and cyber security solutions. Maintained accurate Salesforce records and coordinated follow-ups and specialist handovers.
Healthcare Analyst
Howden Insurance Brokerage
Jun 2023 - Sep 2025 (2 years 3 months)
Managed a high-volume B2B healthcare insurance pipeline in a regulated environment using Intellio and Connex CRM. Delivered 2-3 qualified appointments weekly and achieved 85%+ quarterly call-quality scores.
Customer Service Agent
Card Saver Ltd
Nov 2021 - May 2023 (1 year 6 months)
Supported business merchants with card-terminal, payment processing, settlement, contract, and account issues. Diagnosed issues through structured questioning, maintained precise case notes, and coordinated escalations with technical teams.
Worked independently to daily schedules and targets, maintained accurate documentation, and achieved on-time delivery rates exceeding 95%.
TV & AV Sales Representative
Blue Square / Samsung
Jan 2018 - Jan 2020 (2 years)
Built rapport, understood customer needs, and explained consumer technology clearly through face-to-face product demonstrations.
Education
Degrees, certifications, and relevant coursework
Blackpool and The Fylde College
Level 3 Diploma, UPS
2014 - 2016
Completed a Level 3 UPS Diploma at Blackpool and The Fylde College from 2014 to 2016.
Highfield Humanities College
GCSE, General Studies
2009 - 2014
Completed GCSEs including English and Maths at Highfield Humanities College from 2009 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Job categories
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