Swathi krishna Malayath

At Barclays Bank, I handle high volumes of banking calls, resolve 85% of queries without escalation, and maintain an 8.7 customer satisfaction score. I also support colleagues as a subject matter expert and troubleshoot mobile and online banking issues.

I've supported customers through motor insurance claims at Carpenters Group, maintaining 95% accuracy in claim documentation while coordinating with internal teams and external firms.

Previously at Tata Consultancy Services, I developed Java APIs and YAML configurations for banking applications serving a US bank and Deutsche Bank. I led a message-mapping system in a microservices environment that improved data-processing reliability and reduced integration issues by 15%.

I bring customer support experience alongside hands-on technical skills in Java, APIs, databases, testing, data analysis, and machine learning.