Nevil Thomas

Test, configure, and troubleshoot REST API, SSO/OAuth, and webhook integrations for enterprise clients, using Postman to validate API behavior and isolate root causes. Guide technical and business stakeholders through integrations from configuration to go-live, and own first-response technical support for Client Success teams.

Managed simultaneous onboarding and implementation engagements for multiple enterprise clients, ensuring successful platform setup and go-live within defined timelines. Diagnosed and resolved critical technical and operational issues in real time, and delivered structured product walkthroughs and hands-on training.

Managed high-value merchant dispute resolution and fraud investigations within strict SLA frameworks, using transactional analysis to identify patterns, root causes, and escalation triggers. Handled high-volume caseloads while maintaining compliance, quality, accuracy, and clear stakeholder communication under pressure.

Delivered frontline support for digital banking services, resolving product and account queries with a focus on first-contact resolution, service quality, and compliance.