Open to opportunities

Swapnil Bagde

@swapnilbagde

Message

Customer-focused senior customer support professional with sales and team leadership experience.

India

Message

What I'm looking for

I seek a client-focused role where I can lead support teams, resolve escalations, drive sales conversions, and coordinate operations for excellent customer outcomes.

I am a customer-focused support professional with progressive experience in call, chat and email support across retail and services, promoted to senior executive and team leader while managing sub-brand operations for live-plant sales.

I have a strong track record in escalation and complaint resolution, lead qualification and sales conversion, and coordinating across logistics and operations to ensure smooth order execution, refunds and replacements.

I bring hands-on supervisory experience, photography coordination and reporting skills (including Excel-based report generation and budgeting), and thrive in fast-paced, client-oriented, growth-focused environments.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Select Brands International Private Limited

Dec 2022 - Jul 2025 (2 years 7 months)

Handled customer inquiries via chat, email and calls, resolved queries, coordinated with logistics to execute orders, and managed refunds and replacements; promoted to Senior Executive and Team Leader for Kyari sub-brand for six months.

Customer Service Email Support Live Chat Escalation Management Team Leadership CRM

Call Centre Agent

Teleperformance

Jul 2022 - Sep 2022 (2 months)

Handled customer support for Samsung mobile/computing (USA) and Instacart (USA) via chat and email, resolved delivery and product issues, processed refunds/credits and converted enquiries into sales.

Chat Support Email Support Multitasking

Supervisor

Speed Car Wash

Jan 2021 - Aug 2021 (7 months)

Supervised staff, assigned and monitored tasks to ensure timely completion and quality standards at the car wash operations.

Team Supervision Quality Control Operations Coordination Assignment Time Management

Photographer Coordinator

Travel Buddhi

Jun 2018 - Sep 2018 (3 months)

Sourced and coordinated photographers, traveled to client locations to shoot and edit images, resized photos and generated reports and budgets using Excel.

Photo Editing Resizing Budgeting Excel