Swapna User
@swapnaspai
I lead healthcare and life sciences digital transformation, modernizing regulated platforms, analytics, automation, and patient services.
SpainWhat I'm looking for
I'm leading Study Health Reporting and Analytics strategy, governance, and delivery at Precision for Medicine across global clinical operations. I launched a unified Study Health Framework that standardizes KPI reporting, risk identification, and portfolio visibility.
At ICON, I led large-scale platform design, automation, and AI-enabled process improvement for the Large Pharma division. My work reduced project-management administration by 30% and deployed automated eTMF filing that reduced 2,000 manual hours per month.
I've built and governed CTMS, home health, CRM, revenue-cycle, and patient-service solutions across ICON, IQVIA, Parallel Consulting, and Tata Consultancy Services. For Linde, I helped design patient applications and home healthcare workflows, reducing prescription-processing manual work by 80% and identifying €1.5M in unbilled sales in one month.
I bring 18 years of experience connecting clinical, operational, financial, and patient data in regulated environments. I enjoy simplifying complex processes, building cross-functional teams, and delivering digital capabilities that improve compliance, customer experience, and business outcomes.
Experience
Work history, roles, and key accomplishments
Lead enterprise Study Health Reporting and Analytics platform strategy, governance, and delivery across global clinical operations. Develop KPI frameworks and executive reporting capabilities supporting data-driven decisions.
Focused on investments of large-scale platform design and implementation of innovative tech solution and process improvements across Large Pharma (IPH) division. Partnered closely with Clinical Operations to define digital needs, priorities, and digital capabilities.
Owned Governance, Integrations, and operational support of the cloud based CTMS platform for global Accellacare Site Network (ASN). Managed technology roadmap, processes and cross-functional improvements across ASN Site teams.
Consulted with pharmaceutical clients on EMR to EDC enriched approach for their late phase studies. Developed proposals and supported bid defenses with new clients.
Business Consultant
Parallel Consulting
Jul 2020 - Jun 2021 (11 months)
Dedicated consultant for Linde AG, leading design and implementation of Patient app and home healthcare, with responsibility for billing workflows, data quality governance, and safety management. Partnered with cross-functional business stakeholders to define product vision and support go-to-market strategies.
Consulted with Linde AG for end-to-end Home health delivery ecosystem; from Order entry, Patient onboarding, Treatment scheduling and Service delivery operations. Led business transformation initiatives across Pricing and Invoicing while enhancing financial controls.
Strategic Consultant to DaVita Kidney Care for Site & Patient solutions. Led a team of business analysts in documenting and developing Revenue cycle management (RCM) solution.
Developed functional specs and designs for DaVita Kidney Care Site & Patient solutions.
Software Engineer at Infosys.
Education
Degrees, certifications, and relevant coursework
Instituto Cervantes
DELE Spanish Diploma (Level A2), Spanish Language
Earned the DELE Spanish Diploma (Level A2) in 2019.
Academy for Health Care Management
Professional, Academy for Health Care Management (PAHM), Health Care Management
Achieved Professional, Academy for Health Care Management (PAHM) certification in 2011.
SP Jain School of Global Management
MBA, Information Technology
2009 - 2010
MBA in Information Technology from SP Jain School of Global Management, Dubai, UAE, from 2009 to 2010.
SNDT University
Bachelor of Technology, Electronics and Telecommunication
2001 - 2005
Bachelor of Technology in Electronics and Telecommunication from SNDT University, Mumbai, India, from 2001 to 2005.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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