Jose Miguel Cuadrado

Advised the Area Director for a 300+ employee global Digital Workplace organization, translating strategy into roadmaps and leading a distributed SME team. Directed a pivot from operational support to a Technical Consultancy model, defined a global workforce strategy for a 20-person team, and engineered a transition of activities to a Managed Service Provider (MSP).

Led modernization of the client device platform, shifting to an Agile product model to reduce friction and enhance global user experiences. Managed a distributed team of 16 senior engineers across multiple sites and championed Zero-Touch user experiences through frictionless device management.

Led a global organization of 16 specialists through a Manager of Managers structure to deliver mission-critical collaboration and productivity services. Balanced high-intensity project delivery with daily operations and supported people managers and SMEs with performance and development frameworks.

Managed global client infrastructure operations through significant organizational change while maintaining stability and optimization for enterprise platforms. Led 18 subject matter experts administering SCCM and Jamf to ensure 24/7 availability and implemented change leadership to achieve zero disruption to core infrastructure.

Led the human and technical enablement side of global IT transitions, specializing in Organizational Change Management to drive adoption of emerging technologies. Delivered end-to-end training for technical support, engineering communities, and end users to ensure day-one operational readiness.

Owned global client computing standards and governed desktop and device lifecycles to ensure a secure, high-performance device ecosystem. Defined Windows and Mac roadmaps aligned to enterprise security and performance requirements through proactive solution governance.

Managed the Airbus Military service desk and EADS contract, leading financial negotiations for service expansion. Governed delivery through third-party subcontractors to ensure service outcomes.

Directed the end-to-end Greenfield IT launch for Amazon’s first Madrid Fulfillment Center. Coordinated data center construction, wireless infrastructure, provider selection, and foundational team recruitment.

Managed IT for McGraw-Hill and Standard & Poor’s as EMEA Director Deputy, supporting 9 international locations and a global service desk in India. Oversaw EMEA-wide site operations and service desk delivery to maintain continuity across regions.

Provided remote IT support for a nationwide medical sales representatives network. Delivered comprehensive local office support for staff and ensured day-to-day IT availability.

Delivered end-user support and network maintenance for the Government of the Community of Madrid. Supported the Justice Council across a large network of courtrooms and administrative buildings.

Completed IT Senior Systems Administrator training at IES Virgen de La Paloma in Madrid.

Earned the Certified SAFe® Agilist credential for applying SAFe principles.

Achieved Scrum Master certification for practicing and coaching Scrum.

Completed ITIL v3/v4 Foundation training covering core concepts of IT service management.

Earned the Prosci® Certified Change Manager credential in organizational change management.