At Onpoint Healthcare, I provided strategic oversight for a 37+ member clinical team and consistently exceeded departmental KPIs and service level agreements.
I maintained 98% accuracy across clinical data processing and implemented quality-control checklists that reduced departmental error rates. I also standardized remote workflows while ensuring HIPAA compliance and data security.
Using AthenaOne and integrated EHR systems, I managed patient data entry and records retrieval for US-based providers. I also mentored junior staff and resolved clinical data discrepancies.
At Inventus Knowledge Solution, I served as the primary Subject Matter Expert for clinical data protocols and supported internal audits. I also trained new employees on Citrix-based lab environments and clinical documentation standards.
