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Moises Loureiro

@moisesloureiro

Global IT Leader with 20+ years of experience driving IT Operations, Cloud, and Service Management across the USA and Europe. U.S. Green Card holder.

United States

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What I'm looking for

I am seeking senior IT leadership roles (remote or hybrid) in the USA or Europe where I can lead cloud operations, digital transformation, and cost optimization. I am passionate about building high-performing global teams and contributing to mission-driven organizations.

I am a global IT executive with 20+ years of leadership experience across Pharma, Healthcare, and Technology, including 14 years with Roche/Genentech in the U.S. and Spain. I have led global organizations of 100+ people, driving IT Operations, Cloud, and Service Management in highly regulated environments. My strengths include servant leadership, building high-performing and inclusive teams, and aligning IT services with business priorities to improve reliability, reduce costs, and accelerate digital transformation.

I hold a U.S. Green Card and bring more than 8 years of on-the-ground leadership experience in the U.S., combined with extensive expertise managing remote and hybrid global teams across multiple continents. I am passionate about delivering operational excellence, sustainability, and innovation, while contributing positively to society in alignment with the UN Sustainable Development Goals.

Experience

Work history, roles, and key accomplishments

Director Technology Operations - Remote

Netex Learning

Mar 2025 - Jul 2025 (4 months)

Engaged in a short-term remote leadership role to strengthen IT operations and support strategic transformation, leading global IT services to improve structure, processes, and readiness for growth.

Cloud Operations IT Service Management Infrastructure Process Improvement Team Leadership Change Management IT strategy

Sr. Director Head of Service Management

Genentech, Roche Group

May 2019 - Mar 2023 (3 years 10 months)

Led 100+ internal and external staff delivering IT services for Workplace Experience and US Commercial Business, achieving $1M+ annual savings through process and cloud cost optimization and maintaining employee engagement above 93%.

IT Service Management Service Delivery Leadership Vendor Management Business Continuity Stakeholder Engagement Cost Optimization

IT Head Contract Management Solutions

Genentech, Roche Group

Sep 2018 - May 2019 (8 months)

Partnered with business leaders to deliver tailored IT solutions for Pharma Pricing and Contract Management, aligning IT strategy with operational needs to support commercial processes.

Business Alignment Solution Delivery Stakeholder Management IT strategy Requirements Gathering

Head of Global IT End User Engineering

Genentech, Roche Group

Jul 2016 - Sep 2018 (2 years 2 months)

Managed a global engineering team of 60+ members to enhance end-user experience and delivered projects improving device usage and collaboration tools across the organisation.

Endpoint management Team Collaboration Global Team Collaboration IT Infrastructure Project Delivery Endpoint Security Change Management

Head IT Application Services Operations

Roche

Oct 2015 - Jul 2016 (9 months)

Directed global teams providing operational support for databases and integration platforms across 124 staff and seven locations, improving operational readiness and service reliability.

Data Operations Team Leadership IT Operations Incident Management Operational Support ITSM

IT Head Global Middleware Operations

Roche

Sep 2012 - Oct 2015 (3 years 1 month)

Led global integration and middleware operations, achieving a 15% annual reduction in infrastructure costs and improving operational efficiency by 20% through ITSM enhancements and vendor negotiations.

Middleware Integration Vendor Management Cost Optimization ITSM Strategic Sourcing

Unit Lead Database Infrastructure

Roche

Jan 2008 - Jan 2012 (4 years)

Led database infrastructure operations, overseeing database reliability, performance tuning, and operational support for critical systems.

Database Administration Performance Tuning Capacity Planning Operational Support SQL

Operational Leader EMEA

Softtek

Jan 2007 - Jan 2008 (1 year)

Led EMEA operational activities for General Electric engagements, coordinating service delivery and regional teams to meet SLAs and client requirements.

Service Delivery Operations Management Client Engagement SLA Management