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Swapna Kar

@swapnakar

Virtual Assistant with 3+ years supporting U.S. businesses in operations, client success, CRM, onboarding, and executive support.

India

Message

What I'm looking for

I'm looking for a remote role where I can support business operations, client success, executive support, and CRM management while helping teams stay organized and deliver exceptional customer experiences.

I'm a detail-oriented Virtual Assistant with 3+ years of experience supporting U.S.-based businesses across real estate, vacation ownership, e-commerce, and hospitality. I specialize in client success, business operations, CRM management, executive support, and customer onboarding.

Throughout my career, I've managed 50+ client accounts, supported 40+ real estate professionals, conducted daily Zoom onboarding sessions, maintained CRM databases, coordinated calendars and client communications, and executed marketing campaigns reaching 7,000+ contacts. I enjoy building organized workflows, solving problems, and delivering exceptional customer experiences in remote environments.

Experience

Work history, roles, and key accomplishments

Virtual Assistant (Remote)

Vacation Ownership & Property Management

Aug 2025 - Apr 2026 (8 months)

Managed financial and operational tracking for 50+ client accounts, maintaining accurate records and timely updates. Handled proactive follow-ups and coordinated billing/ownership escalation resolutions with corporate stakeholders (Marriott/Vistana).

Timely Follow Ups Data Management Reporting Analysis

Virtual Assistant - Sales Ops Support

Patterns LLC

Jan 2023 - Jul 2025 (2 years 6 months)

Produced reporting and analysis to support management decision-making and ensured high accuracy of financial documentation. Maintained a Go High Level CRM database of 500+ client contacts and managed high-volume daily client inquiries and follow-ups.

Excel Reporting Analysis High Level CRM Database Management Client Inquiries Process Optimization

Food & Beverage Specialist

FIFA World Cup

Oct 2022 - Dec 2022 (2 months)

Delivered premium service to VVIP clients and C-level executives with strict discretion and professionalism. Trained and supervised 5+ team members to ensure service excellence and compliance with brand standards across multiple venues.

Training And Supervision Customer Service Service standards

Front Office Representative

Pearle Beach Resort and Spa

Dec 2021 - Mar 2022 (3 months)

Used Hotel Management Software (HMS) to log reservations, audit financial inputs, and maintain accurate guest account records. Managed guest relations independently, resolving account and service discrepancies and converting inquiries into bookings through consultative upselling.

Hotel Management Software (HMS)Reservations Management Guest Relations Issue Resolution Upselling Customer Service