Ruchi Satti
@ruchisatti
Senior virtual assistant and operations leader optimizing client workflows, quality control, and team performance across borders.
IndiaWhat I'm looking for
I’m a results-driven operations professional and Team Captain with over a decade of international experience leading teams, optimizing digital client workflows, and overseeing quality control frameworks across India and Canada. I’m known for driving team performance, scaling client retention metrics to 95%+, and managing complex multi-channel client communications with high emotional intelligence.
In my current role, I lead, mentor, and train an operational team on complex corporate onboarding and internal day-to-day production workflows to scale overall output. I direct digital marketing architectures for global corporate clients, execute end-to-end graphic design, manage active engagement, and lead creative video editing—while conducting weekly account performance reviews to institute strict quality control metrics.
Earlier roles strengthened my customer-first and operations-focused foundation: I maintained an exceptional 95%+ rating in customer service, supervised field sales operations while exceeding revenue targets, and built hyper-accurate inventory forecasts. I also bring hospitality experience from front office workflows, billing resolution, and cross-department coordination to improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Senior Virtual Assistant
Wing Assist
Apr 2023 - Present (3 years 1 month)
Led and trained an operational team for complex corporate onboarding and daily production workflows to scale overall output. Directed digital marketing for global corporate clients, executed end-to-end graphic design and creative video editing, and implemented quality control metrics through weekly account performance reviews.
Customer Service Specialist
Panago Pizza
Dec 2018 - Nov 2021 (2 years 11 months)
Maintained a 95%+ rating through monthly call quality evaluations while advising corporate and retail clients on promotions and product pairings to support upsell goals. Managed zero-contact transactional security systems and electronic credit settlements in high-volume store environments.
Sales & Operations Team Lead
Legacy Promotions Inc.
Feb 2016 - Apr 2021 (5 years 2 months)
Supervised field sales operations, establishing and monitoring daily/weekly revenue targets and systematically exceeding group goals. Coordinated supply logistics, corporate vendor communications, and operational frameworks for large-scale corporate event setups, and built standardized onboarding pitch modules to accelerate sales associate readiness.
Store Manager
Subway Pvt. Ltd.
Mar 2013 - Sep 2015 (2 years 6 months)
Used historical localized sales analytics to create hyper-accurate inventory forecasts, reducing cost margins and waste. Led HR activities including candidate screening, performance appraisals, and cross-training, and resolved structural client complaints by restructuring customer feedback channels to improve store retention.
Corporate Travel Consultant
Yatra Online Pvt. Ltd.
Sep 2011 - Dec 2012 (1 year 3 months)
Handled B2B and retail flight booking inquiries by managing travel logic, routing, and corporate itinerary modifications. Maintained and audited complex profile databases to safeguard customer transactional history and regulatory data compliance.
Front Office Assistant
The Leela Ambience Hotel & Residences
Mar 2010 - Sep 2011 (1 year 6 months)
Executed luxury-standard customer check-in/out workflows, handled premium billing resolution, and managed high-stakes shift logistics. Resolved high-net-worth client queries and coordinated across departments to enhance the hotel’s net promoter score.
Education
Degrees, certifications, and relevant coursework
Vancouver Premier College
Diploma in Hospitality Management, Hospitality Management
Earned a Diploma in Hospitality Management with specialization including a major in Sales & Marketing and a minor in Human Resources.
Institute of Hotel Management (IHM)
B.Sc. in Hospitality and Catering Technology, Hospitality and Catering Technology
Completed a B.Sc. in Hospitality and Catering Technology with a major in Rooms Division and a minor in Food Production.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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